What are the starting requirements?

None. No prior knowledge and no formal application are needed. All you need is a web browser.

What does the course cost?

With the current discount, this course costs US$12, including the full course content and your personal certificate. There are no additional costs.

How do I get my certificate?

Work through the 9 chapters and pass the course quiz, which is multiple choice with free retakes and no time limit. The certificate is issued instantly as a digital PDF with a unique ID that employers can verify online.

What is the value of the certificate?

IBMI holds its programs to the same high standards applied by traditional educational institutions, and its certificates are acknowledged by employers worldwide as professional certificates. IBMI does not award academic titles or degrees.

Process Improvement and Quality Management — IBMI

All courses

Process Improvement and
Quality Management

New course

Every organization is a collection of processes, whether anyone has drawn them or not. In about two hours, you will learn to map and measure processes, remove waste with Lean, reduce errors with Six Sigma and build quality that lasts.How to improve processes and quality, in about two hours.

US$3030 €£30CHF 30SAR 113AED 110₹2,850₱1,920Rp544.000EGP 1,680MAD 295MX$560R500R$162Rs 8,300₦40,300₺1.490QAR 109C$42A$43NZ$53HK$240S$38119 zł144 lei9 900 Ft660 Kč300 kr200 kr.280 kr51 ₼AMD 10,800KSh3,900K605Rs 1,420TSh79,30017 700 CFA17 700 CFAUGX 135,000Br4,920Kz 27.4001.920 MT4 060 DA1 370 ₴2 440 Lek₪9278 ₾3.160 RSD542 lei1.650 den53 KM3.670 kr.RM123৳ 3,730฿1,010UZS 360 000775.000 ₫Rs 9,99013 600 ₸¥200₩39,800¥4,730NT$970Rs 4,580J$4,770S/ 104AR$46.200TT$204CO$96.000Q230RD$1,840CL$29.700₡13.700 US$1212 €£12CHF 12SAR 45AED 44₹1,140₱770Rp218.000EGP 670MAD 118MX$220R200R$65Rs 3,300₦16,100₺600QAR 44C$17A$17NZ$21HK$90S$1547 zł58 lei4 000 Ft260 Kč120 kr80 kr.110 kr20 ₼AMD 4,300KSh1,560K242Rs 570TSh31,7007 100 CFA7 100 CFAUGX 54,000Br1,970Kz 11.000770 MT1 620 DA550 ₴980 Lek₪3731 ₾1.260 RSD217 lei660 den21 KM1.470 kr.RM49৳ 1,490฿400UZS 144 000310.000 ₫Rs 4,0005 400 ₸¥80₩15,900¥1,890NT$390Rs 1,830J$1,910S/ 41AR$18.500TT$82CO$38.000Q92RD$740CL$11.900₡5.500 −60%

Add to cart

Secure checkout · one-time payment · instant access

2 hoursself-paced

Certificateincluded

Lifetimefull access

100% onlineany device

Text & Audioread or listen

Introductoryany level

This course counts toward the Operations Management program certificate — at no extra cost.

What you will learn

Faster, simpler and more reliable processes make life better for customers and employees. This course gives managers and professionals the proven methods of process improvement and quality management in plain language.

Core skills

Map processes with flowcharts, swimlane diagrams, SIPOC and value stream maps
Measure processes and remove waste with Lean tools such as 5S, flow and standard work
Improve quality with Six Sigma, the seven basic quality tools, ISO 9001 and a culture of improvement

More details

This is practical knowledge for your everyday work. Across nine short chapters you learn to see, measure and improve the processes around you.

Why this matters

1 million+

organizations worldwide use the quality management standard ISO 9001.

Source: International Organization for Standardization (ISO)

You will learn process thinking and mapping, process measures, the Toyota roots of Lean and the eight wastes, the meaning and cost of quality, Deming’s ideas, Six Sigma and DMAIC, the seven basic quality tools, ISO 9001, service quality and how to make improvements stick. Two real cases, Virginia Mason in Seattle and General Electric, bring it all together.

The course is designed for managers, team leads and everyone who wants their work to run more smoothly. No statistics are required.

The course takes about two hours in text and audio, is fully self-paced, and comes with lifetime access and no prerequisites. Pass the short final exam to earn a verifiable certificate.

What we will cover

9 focused chapters that take you from mapping a process to lasting improvement, each with practical, real-world examples.

9chapters

~2hself-paced

Text & audioread or listen

See the full curriculum

Introduction

What a Process Is
Flowcharts and Swimlane Diagrams
SIPOC Diagrams

Time and Flow Measures
Quality Measures and Process KPIs
Value Stream Mapping

Origins of Lean
The Eight Wastes
Flow and Pull
5S, Visual Management and Standard Work

What Quality Means
The Cost of Quality
Prevention Over Inspection
Deming, PDCA and Total Quality Management

Variation and the Sigma Idea
DMAIC and the Belts
The Seven Basic Quality Tools
Control Charts

ISO 9001 and Certification
Service Quality and SERVQUAL
Kaizen and a Culture of Improvement
Digital Process Improvement

Case Study: Virginia Mason
Case Study: General Electric and Six Sigma

Conclusion

Course Quiz & Your CertificateMultiple choice · free retakes · no time limit · certificate issued instantly on passing

Learn your way

Read or listen at your own pace, on any device — and yours to keep forever.

ibm-institute.com

Chapter 4 of 9Lean Thinking

3:20 / 6:00

Much of the time in a process adds no value for the customer. In this chapter, you learn to see waste and remove it.

The improvement cycle

Plan a change, try it on a small scale, study the results and act on what you learned.

With practical examples, you will see how flow, pull and 5S make work easier.

You will leave with a short list of wastes to look for in your own work.

PreviousNext chapter

Progress

48% complete

Content

Introduction

Processes and Process Mapping

Measuring Processes

Lean Thinking

5 Quality Management

6 Six Sigma and the Quality Tools

7 Standards, Service and Lasting Improvement

8 Case Studies

9 Conclusion

No app neededIn your browser
Any devicePhone to laptop
Auto-savedContinue anytime
Stay focusedDistraction-free

Certificate

A certificate you can
actually use

Instantas a digital PDFPDF download
Includedno extra fees
Lifetimeno expiry
ShareableLinkedIn & CV

Verifiableunique ID number

Demo verification

IBMI-BM-8F3K2

Valid certificateProcess Improvement and Quality ManagementIssued by IBMI Berlin to David Fischer · 15 July 2025

Check any real certificate ID on our verification page.Check any real certificate ID here.

In good company

Loved by learners in 100+ countries

Overall, 96% of our students would recommend IBMI to a friend or colleague.

"Between a full-time job and family, this was the first course I could actually finish — it fits around real life."

TThandiwe N.

South Africa

"It lifted my skills as a founder to a completely different level — I run my business with far more structure now."

MMateus C.

Brazil

"I’ve completed a few of their courses by now, and the certificates genuinely strengthen my résumé."

PPieter V.

Netherlands

"The skills were real and the certificate proved them — I moved up a position at my company this year."

EElif K.

Turkey

"I came in with zero background in business and never felt lost — everything is explained from the ground up."

JJoseph B.

Uganda

Drag to explore more reviewsSwipe to explore more reviews

What IBMI students say about learning with us in general. The 96% comes from our June 2026 student survey: 364 verified students answered the question “Would you recommend IBMI to a friend or colleague?” (learn more).
You can also find independent reviews on our Trustpilot profile.

Featured in

Program

This course is part of
a larger credential

It’s one of the four courses of the Operations Management program — and it counts toward that program certificate at no extra cost.

Operations Management

4 courses

Finish all 4 courses and your program certificate is issued automatically — at no extra cost.

Explore the program →

Good to know

Frequently asked questions

Add the course to your cart and create your student account during checkout. You can start right after payment — and you keep lifetime access, so breaks and retakes are always possible.

It’s a focused short course — 9 chapters and 26 topics, about 2 hours in total, 100% online and self-paced. Read the content or listen to the audio on your computer, tablet, or phone, and pick up exactly where you left off. No additional reading material required.

None. This course is designed for students and non-students alike — no prior knowledge and no formal application. All you need is a web browser and some motivation.

With the current discount, this course costs US$1212 €£12CHF 12SAR 45AED 44₹1,140₱770Rp218.000EGP 670MAD 118MX$220R200R$65Rs 3,300₦16,100₺600QAR 44C$17A$17NZ$21HK$90S$1547 zł58 lei4 000 Ft260 Kč120 kr80 kr.110 kr20 ₼AMD 4,300KSh1,560K242Rs 570TSh31,7007 100 CFA7 100 CFAUGX 54,000Br1,970Kz 11.000770 MT1 620 DA550 ₴980 Lek₪3731 ₾1.260 RSD217 lei660 den21 KM1.470 kr.RM49৳ 1,490฿400UZS 144 000310.000 ₫Rs 4,0005 400 ₸¥80₩15,900¥1,890NT$390Rs 1,830J$1,910S/ 41AR$18.500TT$82CO$38.000Q92RD$740CL$11.900₡5.500. That includes the full course content and your personal certificate — there are no additional costs.

Work through the 9 chapters and pass the course quiz — multiple choice, with free retakes and no time limit. Your certificate is issued instantly as a digital PDF that you can download, print, share on LinkedIn, and that employers can verify online via its unique ID.

IBMI holds its distance learning programs to the same high standards applied by traditional educational institutions, and our certificates are acknowledged by employers around the world as professional certificates. Please note we do not award academic titles or degrees.

The full course — audio and text — is in English. You can also read the course text in 100+ other languages via automatic (machine) translation, so you can follow along in whichever language you’re most comfortable with. See available languages →

Yes. Alongside your course certificate, this course counts toward the Operations Management program certificate — at no extra cost. Finish the four courses of the program and you earn its certificate too.

More questions? Visit the Help Center →

Short course, fast results

From start to certificate
in about 2 hours

Start Enroll & start instantly

Checkout takes a minute — chapter one opens right away.

2 hours Read or listen to the content

Compact topics and real case studies, at your own pace.

The quiz Take the course quiz

Multiple choice, free retakes, no time limit.

Finish Certificate in hand

Issued instantly — add it to your CV and LinkedIn.

Process Improvement and Quality Management

Start now and get certified today

US$3030 €£30CHF 30SAR 113AED 110₹2,850₱1,920Rp544.000EGP 1,680MAD 295MX$560R500R$162Rs 8,300₦40,300₺1.490QAR 109C$42A$43NZ$53HK$240S$38119 zł144 lei9 900 Ft660 Kč300 kr200 kr.280 kr51 ₼AMD 10,800KSh3,900K605Rs 1,420TSh79,30017 700 CFA17 700 CFAUGX 135,000Br4,920Kz 27.4001.920 MT4 060 DA1 370 ₴2 440 Lek₪9278 ₾3.160 RSD542 lei1.650 den53 KM3.670 kr.RM123৳ 3,730฿1,010UZS 360 000775.000 ₫Rs 9,99013 600 ₸¥200₩39,800¥4,730NT$970Rs 4,580J$4,770S/ 104AR$46.200TT$204CO$96.000Q230RD$1,840CL$29.700₡13.700US$1212 €£12CHF 12SAR 45AED 44₹1,140₱770Rp218.000EGP 670MAD 118MX$220R200R$65Rs 3,300₦16,100₺600QAR 44C$17A$17NZ$21HK$90S$1547 zł58 lei4 000 Ft260 Kč120 kr80 kr.110 kr20 ₼AMD 4,300KSh1,560K242Rs 570TSh31,7007 100 CFA7 100 CFAUGX 54,000Br1,970Kz 11.000770 MT1 620 DA550 ₴980 Lek₪3731 ₾1.260 RSD217 lei660 den21 KM1.470 kr.RM49৳ 1,490฿400UZS 144 000310.000 ₫Rs 4,0005 400 ₸¥80₩15,900¥1,890NT$390Rs 1,830J$1,910S/ 41AR$18.500TT$82CO$38.000Q92RD$740CL$11.900₡5.500−60%

Self-paced online courseOnline course · Personalized certificate
One-time payment · Lifetime access

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