E – Environment

In your management role you will find yourself needing to communicate in a wide variety of situations – for example, with your team, colleagues, management, stakeholders, suppliers, etc. For your communications to be effective it is essential that you define the nature of each situation and adapt your message to the environment.

• Is the environment a positive or negative one?
• Are the individuals reacting to events or being proactive?
• Is there conflict, aggression, dissension, or apathy?

The questions are endless, but by asking just a few simple questions you will gather the necessary intelligence to communicate effectively. This preparation enables you to adopt the best style of communication to suit your approach and prepare for potential arguments or problems.