Essential Management Skills

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Essential Management Skills
10 chapters | 3 hours

Course Content

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1. Introduction

2. Leadership 4 Topics

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Leaders and Managers

Emotional Intelligence

Leadership Styles

Management By Objectives

3. Team Development 3 Topics

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Types of Teams

Stages of Team Development

Conflict Resolution

4. Decision-Making 4 Topics

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Decision Making Process

Psychological Barriers

Hidden Traps

Tool: Decision Matrix

5. Project Management 5 Topics

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6. Negotiation 4 Topics

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Hard vs. Soft Bargaining

Win-Win Negotiation

Negotiation Strategies

BATNA

7. Change Management 4 Topics

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Lewin: Three Phases Change Model

Kotter: 8-Step Change Model

Bridges: Transition Model

Change Skills

8. Business Ethics 3 Topics

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Ethical Principles

Corporate Social Responsibility

Triple Bottom Line

9. Time Management

10. Case Studies & Conclusion 3 Topics

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Case Study: Microsoft & Apple

Case Study: University of Oxford

Summary

Essential Management Skills – Exam

Business Management, Global Governance

Course Content

Bastian Backer